TRÍLEX FIX REPAIR GROUP LLC

Repair Services Terms and Conditions

Agreement to Terms

When you submit your device for repair, you agree to the following terms and conditions. By surrendering your device to us, you acknowledge that you have read, understood, and accepted these terms.

Device Possession and Retention

By submitting a device for repair, you authorize Trílex Fix Repair Group LLC to retain possession of the device until:

  • The repair or repair attempt is completed, and

  • All applicable fees (diagnostic, disassembly, cancellation, or repair) are paid in full.

We reserve the right to hold any device until service is completed, even if you request its return mid-repair. If you request the device before the repair is completed, a disassembly or cancellation fee may apply depending on the work already performed.

Device Collection and Recycling

You must collect your device within 75 days of repair completion unless we agree otherwise in writing. If you fail to do so, we will recycle the device.

Under the Mechanics Lien Law, we retain your device and accessories until you pay all charges or 75 days pass after repair completion or a “No Fix” decision.

Repair Authorization and Risks

By submitting your device, you authorize us to perform the repairs necessary to address your issue.

Please understand that repairs involve inherent risks, and delicate components may suffer damage despite our best efforts.

Irreparable Device Risk

By authorizing Trílex Fix Repair Group LLC to open and attempt repair on your device, you acknowledge that some devices may not power on or function again after disassembly due to hidden damage, fragile components, or unforeseen issues. In such cases, Trílex Fix Repair Group LLC will not be held responsible for the loss of function. If this occurs, you will only be charged the applicable diagnostic or repair attempt fee, and not the full repair fee.

Payment Terms

We accept Cash, VISA, MasterCard, Discover, American Express, Venmo, and Klarna as payment methods.

We hold your device until you pay in full unless you arrange a payment plan with us in advance.

Estimates and Fees

We may revise the initial repair estimate. If the new estimate exceeds the original by more than 49%, we will notify you promptly.

If you do not pick up your device within 30 days after repair, we charge a $1 per day storage fee.

We may charge between $40 and $150 for diagnostics or unsuccessful repair attempts.

We begin work only after assessing the issue and receiving your description of how the problem started. If you do not provide this information, we will hold your device for 30 days before applying storage fees.

If we cannot fix your device, we charge a minimum $40 No Fix fee.

If your device shows signs of bug infestation or contamination, we charge a cleaning fee starting at $30. We may refuse service if the infestation threatens our staff’s health.

Responsibilities and Liabilities

  • We do not accept responsibility for any cosmetic damage before or during repair.

  • You are responsible for backing up your data; we are not liable for any data loss.

  • Our liability limits to the total fees you pay for services rendered.

  • We do not return parts damaged beyond repair.

  • If we find evidence of misuse, tampering, or non-standard parts, we may limit or cancel repairs or charge higher fees due to added risk.

  • We cannot be held responsible for cases, boxes, headsets, or other accessories mailed in with your device unless they were specifically required for testing and pre-approved by us. Any unapproved items included may also be subject to an additional shipping fee.

Device Return and Warranty

We do not return devices mid-repair except under specific conditions. Deposits for special-order parts remain non-refundable until repair completes.

We provide a 90-day warranty on LCD and hard disk replacements, and a 30-day warranty on all other repairs.

Refund Policy

We offer full refunds if the device remains unopened or undiagnosed.

If a warranty repair fails, we provide a partial refund minus diagnostic fees.

We refund deposits for unavailable parts minus diagnostics fees.

We charge a $50 minimum upfront fee on opened devices; we waive this fee when we complete the repair.

Customer Conduct

We may refuse service to rude or disruptive customers. In such cases, customers must cover return shipping fees.

Deposits and Repair Opt-Out

We require a 50% non-refundable deposit for special-order parts.

You may opt out if the repair estimate exceeds the approved amount. If you delay a decision more than 30 days, we charge $1 per day storage fee.

Shipping and Specialized Repairs

We are not responsible for lost packages but assist with insurance claims.

Please contact us before sending unusual or non-standard devices.

We may charge specialized rates for difficult or unusual PCB board repairs.

Rush Orders

We expedite repairs based on normal repair times. Data recovery and liquid damage repairs take longer. We remove rush fees if we miss deadlines.

Device Return Policy

We only release devices to the person who dropped them off or to someone with the ticket number and matching ID.

Intellectual Property

We retain exclusive ownership of the service content and features.

Termination of Service

We may immediately suspend or terminate service for any violation. Some terms continue to apply after termination.

Limited Repair Agreement

This agreement applies to devices we cannot fully test or that arrive partially disassembled.

Governing Law and Updates

U.S. laws govern these terms. We may update the terms with 30 days’ notice. Continued use means you accept changes.

Agreement Acceptance

These terms take effect when we receive your device or payment.

Contact and Support

For questions, contact us at support@trilexfix.com