What type of information does Trílex Fix collect?

Trílex Fix collects two basic types of information from you in conjunction with your use of the Trílex Fix Services (collectively, your “personal information”): (1) personally identifiable information; and (2) non-personally identifiable information.

Personally Identifiable Information is any information that can identify you.

• Examples include your name, e-mail address, telephone number, postal address, device identifiers, IP addresses, geolocation information, and financial account information that you provide, such as credit or debit card numbers.
• We may also collect personally identifiable information about you from third parties such as data vendors.
• Aggregate and/or de-identified information is not considered personally identifiable information.

Non-personally identifiable information is information that does not identify you directly, but may be linkable to you.

• Examples include demographic information and general location information.
• If non-personally identifiable information is directly linked to personally identifiable information, it will be considered personally identifiable information while it is linked. For example, if your payment history and transaction history are linked to your name, then that information will be considered personally identifiable information and subject to heightened privacy and security restrictions, as reflected in this Privacy Policy.

How does Trílex Fix Collect Information?

We collect information about you through:

• Your interactions with or use of the Trílex Fix Services;
• Your contact with our customer support team;
• Third parties, such as data vendors, vendors that support fraud prevention, your bank or  merchants you perform a transaction with;
• Through our websites, using cookies, Clear GIFs, web beacons, mobile application plug-ins, browser extension and similar technologies.

Cookies are small files that are stored on your computer or device when you use the Trílex Fix Services. Cookies record your preferences and the actions you take on your computer or device. We may also use web beacons and mobile application plug-ins, such as software development kits, application programming interfaces and similar technologies. We use these and other similar technologies for security, to monitor traffic, improve the Trílex Fix Services, and make the Trílex Fix Services easier to use and more relevant to you. We may also use these technologies to personalize your experience, deliver advertisements, and for research and marketing.

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with the Trílex Fix Services to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage.

Third Party Analytics We may use automated devices and applications to evaluate usage of our Site. We use these tools to help us improve our Site, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services.

How do we use the personal information we collect?

We may use your personal information to:

• Provide the Trílex Fix Services and customer support
• Process transactions and send notices about your transactions
• Resolve disputes and collect payments and/or fees
• Verify the accuracy of and authenticate your information
• Detect, investigate and prevent potentially prohibited or illegal activities, such as fraud
• Communicate about accounts or transactions and send information about features and enhancements
• Contact you, for example by phone, text (SMS) or email
• Communicate changes to our policies
• Personalize content and experiences, including providing recommendations based on your preferences
• Publish product and merchant reviews that you submit
• Send offers or promotions for the Trílex Fix Services
• Provide advertising, including advertising based on your use of the Trílex Fix Services or third-party websites
• Perform statistical, demographic and marketing analyses of users of the Trílex Fix Services and their purchasing patterns
• Conduct any other legitimate business activities not otherwise prohibited by law

How do we share personal information?

We will only share your personal information with third parties as described in this Privacy Policy.

We may share your personally identifiable information with:

• Service providers, affiliates and commercial partners who help with our business operations, including but not limited to, fraud prevention, account maintenance, customer service, marketing and technology services
• Credit bureaus and collection agencies, as permitted by law
• Merchants you order goods or services from using the Trílex Fix Services
• Companies that we plan to merge with or be acquired by
• Third parties, including governmental authorities and law enforcement, to (i) protect or defend the legal rights, interests or property of Trílex Fix and any related entity of Trílex Fix; (ii) protect the safety and security of our customers or members of the public; (iii) protect against fraud; or (iv) comply with applicable law, subpoena or legal process.  Including, without limitation, LexisNexis Risk Solutions Group, 80 Harcourt Street, Dublin Ireland; Emailage and ThreatMetrix services: Processing Notices | LexisNexis Risk Solutions
• Other third parties with your consent or at your direction to do so.
• Third parties for any legitimate business purpose not otherwise prohibited by law

We will only share your Personal Information with third parties as described in this Privacy Policy,  as otherwise notified to you at the time of collection (for example as set forth in an agreement you have entered into with Trílex Fix) or with your consent.

Text messaging originator opt-in data and consent will not be shared with any of the third parties listed in this section except, as stated as below for the purpose of providing the Trílex Fix Marketing Text Message Program to consumers.

Auto-import service (available in the Trílex Fix App)(Not Yet Active)

If you connect to the Auto-import service, we will process order information (such as delivery tracking identifiers, supplier information and product information) related to purchases you have made, in order to provide you with delivery information and an overview of your purchases in the Trílex Fix App.

We will not share data obtained through Auto-import with third parties, unless necessary to provide or improve the service to you. In particular, we will not transfer data to third parties for serving ads.

Trílex Fix Desktop Extension (Not Yet Active)

Trílex Fix Desktop Extension is a browser extension of the Trílex Fix app available for select web browsers. By downloading and using the Trílex Fix Desktop Extension you can request and use One-time Cards directly in your browser on websites where this service is enabled in accordance with Trílex Fix’s internal policies.  When you browse the internet with the Trílex Fix Desktop Extension enabled, Trílex Fix will receive the domain of the websites that you visit.  To the extent this is Personally Identifiable Information or Non-personally identifiable information, it will be handled in compliance with the terms of this Privacy Policy.

Sponsored Links

If you click on a link that is sponsored which promotes a store, product or service you will be redirected to the store’s website through a third party, a so-called “affiliate network.” The affiliate network might place a tracking technology on your device that contains the information that you clicked on such a link in the Trílex Fix App, which then may be used to track your visit to a store in order to calculate a potential commission to Trílex Fix.

Trílex Fix Marketing Text Message Program

If you opt-in to Trílex Fix’s Marketing Text Message Program, Trílex Fix will not share any information collected through your opt-in to the Program or through Trílex Fix’s marketing text message short code with any third parties. The information collected through these activities will only be used to collect and store a record of your consent and to send SMS messages, and keep a record of such communications, to the mobile number on record for the purposes of the Trílex Fix Marketing Text Message Program.

How do we protect personal information?

Trílex Fix uses reasonable security measures to protect your personal information from unauthorized access and use in compliance with applicable law. These measures include computer safeguards and encrypted, secured files and buildings. We also maintain other physical, technical, administrative, and procedural safeguards to protect personal information, and access to personal information is limited to the employees who require it for their job functions. Please be aware that despite our efforts, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

How can you restrict us from sharing your personal information?

Personally Identifiable Information: You may choose not to provide your personally identifiable information to us; however, you will not be able to use the Trílex Fix Services.

You can also limit our use and sharing of your personal information in other ways, such as:

• You may unsubscribe from marketing emails, but we will still be permitted to contact you for servicing and account-related purposes by clicking the “Unsubscribe” link in the email footer or by contacting Trílex Fix Customer Service.
• You can modify browser settings to decline cookies, but certain features of Trílex Fix Services may not function properly or may be unavailable if you do. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.
• For your mobile device, you can understand which third parties have currently enabled cookies on your mobile device and how to opt-out of some of those cookies by accessing the Network Advertising Initiative’s website at http://www.networkadvertising.org/mobile-choices from your mobile device. On your mobile device you may also select “Limit Ad Tracking” (on iOS devices) or “Opt out of Interest-Based Ads” (on Android). Even if you disable tracking, keep in mind that you may still receive interest-based advertising, including from third parties with whom your information had been previously disclosed and that you may still receive advertising from third parties, although such advertising may not be based on your interests and preferences.
• We use the information provided by Google Analytics to improve our Services. For more information regarding how Google collects, uses, and shares your information and how to opt out of certain uses please visit http://www.google.com/policies/privacy/partners/ and https://tools.google.com/dlpage/gaoptout.
• Your browser or device may include “Do Not Track” functionality. Note that Trílex Fix’s information collection and disclosure practices, and the choices that we provide to customers, will continue to operate as described in this Privacy Policy whether or not a Do Not Track signal is received.

Third-Party Links

The Trílex Fix Services may contain links to third-party websites, including social media sites. By including a link to a third-party website, we do not endorse or recommend any products or services offered or information contained at the third-party website. Any access to and use of such linked websites is not governed by this policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites. If you decide to visit a third-party website via a link contained in or by the Trílex Fix Services, you do so at your risk.

Google

When you use Google Maps in the checkout (for example by searching for your address in the address field) or the Trílex Fix App, Google will process your information subject to Google Maps’/Google Earth’s Terms of Service and Privacy Policy.

Rakuten

We partner with Rakuten Advertising, who may collect personal information when you interact with our site. The collection and use of this information is subject to the privacy policy located here: Rakuten’s privacy policy; To submit an opt-out request

Children Under 13

Our products and services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

If you are a resident of California, under 18 and a registered user of the Services, you may ask us to remove content or information that you have posted through the Services by contacting Trílex Fix customer service. Please note that your request does not ensure complete or comprehensive removal of the content or information, as, for example, some of your content may have been re-posted by another user.

Governing Law and Notice to Non-US Users

The Trílex Fix Services are directed to individuals located in the United States, and our policies are directed at compliance with those laws. If you are located outside the United States, you should NOT submit personal information to Trílex Fix.  If you voluntarily submit personal information to us, you thereby consent to the general use of such information as provided in this Privacy Policy and to the transfer of that information to, and/or storage of that information in, the United States.

Accessing, Correcting or Deleting Your Information

You may request to access, correct, or delete  personal information that you have provided to us. You will not be permitted to examine the personal information of any other person or entity and may be required to provide us with personal information to verify your identity prior to accessing any records containing information about you. Depending on where you live and the type of information you have provided to Trílex Fix, you may have different rights and choices for managing your personal data. For example, certain state laws do not apply to personal data collected, processed, or disclosed by a financial institution according to federal laws, such as the Gramm-Leach-Bliley Act.   Accordingly, the ability to access, correct, or delete data is not absolute, and is subject to Trílex Fix’s internal policies. Trílex Fix must adhere to certain legal obligations preventing us from immediately deleting some of your personal information. For example, we may not accommodate a request to change or delete personal information if we believe doing so would violate any law or legal requirement or cause the information to be incorrect. To submit a request, email fixthis@trilexfix.com, call 541.204.0429, or make a request through the chat feature in our Customer Service Web Portal.

Changes to this Policy

This policy is current as of the Last Updated date set forth above. We may change this policy from time to time, so please be sure to check back periodically. We will post any changes to this policy on the Trílex Fix Services. If we make any changes to this policy that materially affect our practices with regard to the personal information we have previously collected from you, we will aim to provide you with notice in advance of such change by highlighting the change on our website.

How can you contact Trílex Fix?

If you have questions about the privacy aspects of our services or would like to make a complaint, please contact Trílex Fix.

Additional Options and Rights – California Residents Only

California provides consumers with additional information and rights as related to their personal information.  Trílex Fix will not discriminate against you because you exercise any of the rights as described in this section. These rights do not apply, however, to any information we collect that is exempt from the California Consumer Privacy Act, such as non-public personal information that Trílex Fix collects or discloses in providing a financial product or service for personal, family or household use.  While this portion of the Privacy Notice does not apply to information that is exempt from the California Consumer Privacy Act, in the interest of transparency, we have identified certain categories of personal information that overlap with these categories of exempted data.

Notice of California Consumer Data Collection and Sharing Practices

The California Consumer Privacy Act (“CCPA”) requires us to disclose certain information about our data collection and sharing practices to California residents, and to align this information to certain categories of personal information as enumerated in the law:

• The specific pieces of personal information and the categories of personal information we have collected about consumers in the past 12 months.
• The business or commercial purpose for collecting that personal information.
• Whether we “sell” that category of information to third parties. An external party may be considered a third party in the below chart either because the purpose of sharing is not an enumerated business purpose under California law, or because our contract does not restrict them from using personal information for other purposes. To “sell” data means to sell, rent, release, disclose, disseminate, make available, transfer, or otherwise communicate orally, in writing, or by electronic or other means, a consumer’s personal information by the business to another business or a third party for monetary or other valuable consideration.
• Whether we disclose that category of information to “service providers,” which are external parties that we engage for business purposes and is restricted from using personal information for any purpose that is not related to our engagement.

Trílex Fix does not engage in the practice of providing data to third parties in return for a financial benefit to us.

As a California resident, you may be entitled to additional rights regarding the collection and sharing of your data described in this Policy.

The following table summarizes the personal information we have collected or created about consumers in the prior 12 months and how we have shared with external parties. This table describes our practices generally; not all individual pieces of your personal information may be shared.

Trílex Fix does not sell personal information and will not sell personal information, except as described in this Privacy Policy. If we ever decide to sell personal information, we will provide you with notice and a right to opt-out of such sale.

All listed categories of personal information, except as otherwise noted, are collected for the following business purposes in addition to purposes included in the table above:

• To enable or effect, directly or indirectly, a commercial transaction involving the Trílex Fix Services.
• Performing services on behalf of Trílex Fix or a service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider.
• Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
• Undertaking internal research for technological development and demonstration.
• Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business.
• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
• Debugging to identify and repair errors that impair existing intended functionality.